November Webinar: Earning good doctor relationships through tough love

How should laboratories treat their clinician customers? On one hand, laboratories want to provide excellent customer service by accommodating their clinical customers’ preferences. On the other hand, laboratories need to enforce standardized processes such as proper specimen submission. This webinar will provide examples from other industries to illustrate how a “tough love” approach can produce high levels of process quality and clinician loyalty at the same time.

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Three Steps to Overcoming Barriers to Clinical Decision Support

Clinical decision support too often annoys clinicians more than it helps them. Experts cite three ways that CDS could endear itself to its users and increase its potential to improve patient care.

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The Vital Role of Laboratory Medicine in the Delivery of Value-based Community Care

As a lab leader, regardless of the size of your organization, you have the ability to implement this Clinical Diagnostics Improvement Process and play a bigger role in value-based care today.

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Genetic Counselor: The Many Roles That Add Up to Greater Value

Health systems need help in dealing with the rapid growth of genetic testing. Genetic counselors, with their
many roles, are ideally suited to provide value throughout the cycle of care.

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From Customer to Partner: How to Educate Physicians for Widespread Gain

Laboratorians hold expert knowledge that physicians often lack. Our lab leaders share strategies for
disseminating that knowledge outside the lab and improving the quality of care.

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THE CRITICAL IMPORTANCE OF QUALITY TO AN ACO

Learn about the vital importance of quality to ACO success and how labs can contribute to improve patient care.

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REALIZING THE TRUE VALUE OF YOUR DATA

While lab data are associated with driving clinical value, their applications go much further. Prepare to be surprised at how you can use your everyday data to multiply value for your institution.

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1goal. 5areas of focus.

Explore the strategic resource center

The laboratory marketplace has asked for a single location that houses the best practices and successful strategies of its peers. Our Strategic Resource Center satisfies this demand. A repository of content curated across 5 key areas of focus (market forces, financial, operational, clinical, and leadership), the resource center places a wealth of valuable information at your fingertips.

Leadership

Sound strategies to identify opportunities and create value both inside and outside the laboratory.

Financial

Ideas and aspects of laboratory medicine that reduce the cost of laboratory services and the cost of care.

Operational

Actionable techniques that help laboratories optimize productivity.

Clinical

Ways that laboratories are making significant contributions to patient care.

Market Forces

Dynamics that potentially impact laboratories as a result of a constantly shifting market.